Contact Us
Last Updated: October 8, 2026
Company Information
Brand: Evorentiq
Website: evorentiq.com
Operating Company: Xuzhou Lehong Jiachuan Network Technology Co., Ltd.
Company Address:
Room 850, Block A-2, Shangcheng International,
No. 272 Huaihai West Road, Quanshan District,
Xuzhou City, Jiangsu Province, China
Person in Charge: Liao Hailan
Contact Email: service@evorentiq.com
Telephone: +86 15936521546
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT
How We Can Help
Evorentiq is operated by Xuzhou Lehong Jiachuan Network Technology Co., Ltd. Our customer service team assists with product questions, order inquiries, shipping concerns, returns, and refunds for purchases made through evorentiq.com.
Please email us using the contact address above. Inquiries received outside our customer service hours will be reviewed during the next available service period.
Product Questions
For questions about building blocks, dinosaur toys, snail toys, or other products in our store, please include the product name or a link to the product page.
If you need clarification about dimensions, materials, package contents, age recommendations, or product instructions, contact us before placing your order.
Order and Shipping Inquiries
For assistance with an existing order, please provide:
- Your order number.
- The name and email address used at checkout.
- A description of your question or concern.
- Relevant photographs, where applicable.
For delivery inquiries, please also include your tracking number if available. Evorentiq currently ships only to the United States.
If you need to request an order cancellation or address correction, contact us as soon as possible. Changes depend on the order’s processing status and cannot be guaranteed once the order has been dispatched.
Returns and Refunds
You may request a return within 180 days from the date you receive your order, subject to the conditions in our Return & Refund Policy.
For return instructions or return authorization, contact service@evorentiq.com before sending any merchandise. Please include your order number and the reason for your request.
Our team will provide the applicable return address and instructions. The company address listed above is not a designated return address unless we expressly confirm it for your return.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item or component, please contact us promptly with your order number and a description of the issue.
Where relevant, include clear photographs of the product, packaging, and shipping label. Keep the item and its packaging while we review your inquiry. If a toy appears damaged or unsafe, stop using it and keep it away from children pending further guidance.
Privacy Inquiries
For questions about our handling of personal information or to submit a privacy request, email service@evorentiq.com with the subject line “Privacy Request.”
Please do not send passwords, full payment card details, or other unnecessary sensitive information in your message.