FAQ

Last Updated: October 8, 2026

Company Information

Brand: Evorentiq

Website: evorentiq.com

Operating Company: Xuzhou Lehong Jiachuan Network Technology Co., Ltd.

Company Address:
Room 850, Block A-2, Shangcheng International,
No. 272 Huaihai West Road, Quanshan District,
Xuzhou City, Jiangsu Province, China

Person in Charge: Liao Hailan

Contact Email: service@evorentiq.com

Telephone: +86 15936521546

Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT

1. What is Evorentiq?

Evorentiq is an online retail store operated by Xuzhou Lehong Jiachuan Network Technology Co., Ltd., a company based in China.

We sell children’s toys and play-related products, including building blocks, dinosaur toys, snail toys, and items for children’s play spaces.

2. How do I choose a toy suitable for my child?

Review the product description, age recommendations, dimensions, materials, package contents, and warnings before purchasing.

Choose products appropriate for your child’s age and abilities. Some toys contain small parts and are unsuitable for children under three years of age. Follow any stricter age restrictions and supervision instructions provided with the product.

If an age recommendation or other important detail is unclear, contact us before ordering.

3. What is included with each product?

Included pieces, accessories, and components are identified in the individual product description.

Decorations or other objects shown in photographs are not included unless expressly listed. Please contact us if you need clarification about a product’s contents.

4. Where do you ship?

We ship only to the United States.

Address eligibility and available shipping services are determined at checkout. Our company address in China does not indicate that orders ship from a U.S. warehouse or establish the dispatch location of a particular order.

5. How much does shipping cost?

All amounts are in U.S. dollars (USD).

Please review the available shipping methods and final shipping charge at checkout before completing payment.

6. How long will my order take to arrive?

Order processing and carrier transit are separate stages. Selecting Express Shipping does not eliminate processing time.

Review any delivery estimate provided during checkout. If no estimate is available, contact service@evorentiq.com before ordering for information about your selected products and destination.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise. Weather, holidays, carrier disruptions, address issues, and customs procedures, where applicable, may affect delivery.

7. How can I track my order?

Once tracking information becomes available, we will provide the tracking details using the contact information supplied with your order.

Tracking may take time to show the carrier’s first scan or subsequent updates. If you have not received shipping information, check your spam or junk folder and contact us with your order number.

8. Can I cancel an order or change my shipping address?

Contact us as soon as possible with your order number and requested change.

Cancellation and address changes depend on the order’s processing status and cannot be guaranteed after dispatch. If cancellation is no longer possible, an eligible item may be returned under our Return & Refund Policy.

9. What should I do if my shipment is delayed or missing?

Email us with your order number and tracking number. We will review the shipment information and work with the relevant provider to investigate.

If tracking shows “delivered” but you cannot locate the package, check the delivery location, household members, building reception, and any carrier delivery photograph or notice, then contact us promptly.

A delivered tracking status does not prevent you from reporting a delivery problem. Where a shipment is confirmed lost or undeliverable, we will arrange an appropriate replacement or refund.

10. What is your return period?

You may request an eligible return within 180 days from the date you receive your order.

The period starts on the delivery date, not the purchase date, dispatch date, or date you contact us. For items delivered separately, each item’s return period starts on its own delivery date.

Submit your request within this period and follow the dispatch deadline provided in your return instructions.

11. What conditions apply to returns?

For a change-of-mind return, the item must be unused, in its original condition, and complete with all supplied parts, accessories, instructions, and packaging. You must provide an order number or other proof of purchase.

For building sets and other toys with multiple components, include all supplied pieces.

These conditions do not prevent you from reporting an item that arrived damaged, defective, incorrect, or incomplete. Opening packaging to discover such an issue does not, by itself, remove your eligibility for a remedy.

12. How do I start a return?

For return instructions or return authorization, contact service@evorentiq.com before sending any merchandise.

Include your order number, the item you wish to return, the reason for your request, and relevant photographs if there is a product issue.

We will provide the applicable return address and shipping instructions. Do not use the company address above or an address on the original shipping label unless we specifically confirm it for your return.

The return destination may be outside the United States; we will identify it before you ship.

13. Are returns free?

Eligible returns requested within 180 days of delivery qualify for free return shipping. We do not charge a restocking fee.

We will provide a prepaid label or another return arrangement at our expense. Contact us before purchasing postage, as reimbursement for independently arranged shipping is not guaranteed.

14. What if my item arrives damaged, defective, incorrect, or incomplete?

Contact us promptly with your order number, a description of the issue, and relevant photographs. Keep the item and packaging while we review your request.

Depending on the circumstances, we may arrange replacement parts, a replacement item, or a refund. If a return is required to resolve a confirmed product defect or fulfillment error, we will arrange it at our expense.

If a toy appears unsafe, stop using it and keep it away from children.

15. When will I receive my refund?

After receiving and inspecting your return, we will notify you of the outcome.

For an approved refund, we will initiate payment to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the credit.

If more than 10 business days have passed since approval and you have not received a refund confirmation, contact us.

16. Will the original shipping charge be refunded?

For change-of-mind returns, original outbound shipping charges are not refundable.

For a confirmed defect, an incorrect item, or damage present on arrival, we will refund the original shipping charge attributable to the affected item. If the entire order is affected and returned, we will refund the full original shipping charge.

We do not retroactively deduct an outbound shipping charge because the original order qualified for free shipping.

17. Can I exchange an item?

Contact us to discuss availability and return arrangements.

Exchanges depend on stock availability. If an exchange cannot be arranged, you may return an eligible item for a refund and place a separate order.

18. What currency and payment methods do you accept?

Prices and shipping charges are stated in U.S. dollars (USD). Available payment methods are displayed at checkout.

Review the final total, including shipping, applicable taxes, and discounts, before submitting payment. Never send full payment card details or security codes by email.

19. How do you handle my personal information?

Our Privacy Notice explains how we collect, use, disclose, and retain personal information, as well as the privacy choices and rights that may apply to you.

For privacy questions or requests, email service@evorentiq.com with the subject line “Privacy Request.”

20. How can I get further assistance?

Email service@evorentiq.com with your question and order number, if applicable. Inquiries received outside the customer service hours listed above will be reviewed during the next available service period.