Shipping Policy

Last Updated: October 8, 2026

Company Information

Brand: Evorentiq

Website: evorentiq.com

Operating Company: Xuzhou Lehong Jiachuan Network Technology Co., Ltd.

Company Address:
Room 850, Block A-2, Shangcheng International,
No. 272 Huaihai West Road, Quanshan District,
Xuzhou City, Jiangsu Province, China

Person in Charge: Liao Hailan

Contact Email: service@evorentiq.com

Telephone: +86 15936521546

Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT

1. Shipping Coverage

Evorentiq ships only to the United States. We do not currently offer delivery to other countries.

Delivery availability depends on the shipping address and the services available at checkout. If your address cannot be accepted, please contact us before placing an order.

Our company address in China identifies our operating company. It does not indicate that products are shipped from a U.S. warehouse or establish the dispatch location of a particular order.

2. Shipping Methods and Charges

All amounts below are in U.S. dollars (USD).

Available shipping options and the final shipping charge are shown at checkout before payment. Please review your order total and selected shipping method before completing your purchase.

Free shipping applies to the eligible shipping method and order value shown above.

3. Order Processing and Delivery Estimates

Order processing and transit are separate stages. Processing includes reviewing the order, preparing the products, and arranging dispatch. Transit begins after the package is handed to the carrier.

For a delivery estimate for your selected products and destination, please contact service@evorentiq.com before ordering if an estimate is not provided during checkout.

Any delivery estimate is an estimate rather than a guaranteed arrival date unless expressly stated otherwise. Weekends, public holidays, severe weather, carrier disruptions, address issues, and customs procedures, where applicable, may affect timing.

Selecting Express Shipping does not eliminate order processing time.

4. Order Confirmation and Tracking

After placing an order, please check the email address supplied at checkout for order communications.

Once tracking information becomes available, we will provide the tracking details so you can follow your shipment. Carrier tracking may take time to show its first scan or subsequent updates.

If you have not received order or shipping information, check your spam or junk folder and contact us with your order number.

5. Shipping Address Accuracy

Please provide a complete and accurate shipping address, including any apartment, suite, or unit number.

If you notice an error, contact us as soon as possible. Address changes depend on the order’s processing status and carrier capabilities and cannot be guaranteed after dispatch.

If a package is returned because of an incomplete or incorrect address, we will contact you to discuss the available options and any applicable reshipping charge before arranging another shipment.

6. Delayed or Missing Shipments

If tracking stops updating, your shipment appears delayed, or the package has not arrived within the communicated estimate, contact us with your order number and tracking number.

We will review the shipment information and work with the relevant provider to investigate. Where a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, which may include a replacement or refund.

If tracking shows “delivered” but you cannot locate the package, please check the delivery location, household members, building reception, and any carrier delivery photograph or notice, then contact us promptly.

A delivered tracking status does not prevent you from reporting a delivery problem for investigation.

7. Damaged or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, is incorrect, or has missing components, email service@evorentiq.com with:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging, where relevant.
• A photograph of the shipping label, where available.

Keep the item and packaging while we review the issue. If a toy appears damaged or unsafe, stop using it and keep it away from children.

We will assess the issue and provide instructions for an appropriate resolution. We do not charge customers return shipping to correct a confirmed shipping error or an item that arrived damaged.

8. Order Cancellations

To request cancellation, contact us as soon as possible after ordering.

If the order has already been dispatched, cancellation may no longer be possible. You may instead request a return under our Return & Refund Policy. Please do not refuse delivery as a substitute for arranging a return with us.

9. Returns After Delivery

We offer 180-day free returns for eligible items, counted from the date you receive your order, subject to our Return & Refund Policy.

For return authorization and instructions, contact service@evorentiq.com before sending any merchandise. We will provide the applicable return address and the arrangements for an eligible free return.

Do not send returns to the company address above unless our customer service team specifically confirms that address for your return.

10. Contact Us

For shipping questions or assistance with a delivery, email service@evorentiq.com and include your order number.