Return & Refund Policy

Last Updated: October 8, 2026

Company Information

Brand: Evorentiq

Website: evorentiq.com

Operating Company: Xuzhou Lehong Jiachuan Network Technology Co., Ltd.

Company Address:
Room 850, Block A-2, Shangcheng International,
No. 272 Huaihai West Road, Quanshan District,
Xuzhou City, Jiangsu Province, China

Person in Charge: Liao Hailan

Contact Email: service@evorentiq.com

Telephone: +86 15936521546

Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT

1. Our 180-Day Return Period

Evorentiq accepts eligible return requests within 180 days from the date you receive your order.

The return period begins on the delivery date, not the purchase date, dispatch date, or date you contact customer service. If items arrive in separate shipments, the return period for each item begins when that item is delivered.

Please submit your return request within this period. Once authorized, follow the return instructions and dispatch deadline provided by our customer service team.

This policy applies to purchases made through evorentiq.com.

2. Return Eligibility

For a change-of-mind return, items must be:

• Unused and in their original condition.
• Complete with all supplied parts, accessories, instructions, and packaging.
• Free from damage caused by misuse, improper assembly, or unauthorized alterations.
• Accompanied by an order number or other proof of purchase.

For building sets and toys with multiple components, please include all pieces supplied with the item.

These change-of-mind conditions do not prevent you from reporting an item that arrived damaged, defective, incorrect, or incomplete. Opening packaging to discover such an issue does not, by itself, make the item ineligible for a remedy.

3. How to Request a Return

Before sending any merchandise, email service@evorentiq.com with:

• Your order number.
• The name or description of the item.
• The reason for your return.
• Relevant photographs if the item is damaged, defective, incorrect, or incomplete.

Our customer service team will review your request and provide return authorization, the applicable return address, and shipping instructions.

The company address listed above is not a designated return address unless we specifically confirm it for your return. The return destination may be outside the United States; we will identify the destination before you ship.

Please do not send an item to an address taken from the original shipping label unless we confirm it as the correct return address.

4. Free Return Shipping

We offer free return shipping for eligible returns requested within 180 days of delivery.

For an authorized return, we will provide a prepaid return label or another return arrangement at our expense. Please contact us before purchasing postage so we can arrange the free return.

If you choose a shipping service independently without our agreement, reimbursement of that shipping expense is not guaranteed.

We do not charge a restocking fee for eligible returns.

5. Preparing Your Return

Please package the item securely to help prevent damage during transit and include any return reference provided by our team.

Use the return method we arrange, and retain your shipping receipt or tracking information until the return and refund are complete.

If you cannot meet the dispatch deadline in your return instructions, contact us before that deadline to request assistance.

6. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order after delivery and contact us promptly if there is a problem.

Where relevant, provide photographs of the item, packaging, shipping label, and affected or missing components. Retain the item and packaging while we review your request.

Depending on the issue and your preference, an appropriate resolution may include replacement parts, a replacement item, or a refund. If a return is necessary for a confirmed product defect or fulfillment error, we will arrange it at our expense.

If a toy appears unsafe, stop using it and keep it away from children. Do not attempt repairs unless appropriate instructions have been provided.

7. Items Damaged After Delivery

Damage caused by misuse, improper storage, failure to follow product instructions, unauthorized modifications, or ordinary wear does not qualify as a product defect under this policy.

If a returned item does not meet the stated return conditions, we will explain the issue and discuss the available options before finalizing the outcome.

8. Refund Review and Processing

After receiving your return, we will inspect the item and notify you whether the refund is approved. If we cannot approve it, we will explain the reason.

For an approved refund, we will initiate payment to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the credit.

If more than 10 business days have passed since approval and you have not received a refund confirmation, please contact us.

We do not require you to accept store credit instead of an approved monetary refund.

9. Refund Amounts

For an approved return, we refund the amount actually paid for the returned item, including applicable refundable taxes. Discounts are reflected in the refund calculation.

For change-of-mind returns, original outbound shipping charges are not refundable.

If the return results from a confirmed defect, an incorrect item, or damage present on arrival, we will also refund the original shipping charge attributable to the affected item. If the entire order is affected and returned, we will refund the full original shipping charge.

We do not retroactively deduct an outbound shipping charge from a refund simply because the original order qualified for free shipping.

10. Exchanges

If you would like a different item, contact us to discuss availability and the return arrangements.

An exchange depends on stock availability. If an exchange cannot be arranged, you may return the eligible item for a refund and place a separate order.

11. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

If the order has not been dispatched and cancellation can be completed, we will cancel it and initiate a refund to the original payment method. Once dispatched, the order may need to follow the return process.

12. Missing or Undelivered Orders

If your order has not arrived or tracking shows delivery but you cannot locate the package, contact us so we can investigate with the relevant shipping provider.

You are not required to return an item you never received. Where a shipment is confirmed lost or undeliverable, we will arrange an appropriate replacement or refund.

13. Your Statutory Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

14. Contact Us

For return authorization, refund questions, or assistance with an item, email service@evorentiq.com.